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Brundall Medical Partnership

The Medical Centre

The Dales
Brundall
Norwich
Norfolk NR13 5RP
Tel: (01603) 712255
Open Mon-Fri 8.30-6.30

Online appointment booking

 

Booking an Appointment


 

Online appointment booking

 

Once registered appointments with a GP, NP or specific appointments with a nurse may be made (subject to availability) or cancelled online (once registered), by phone or at the surgery.

 

Click on image above to open online booking page.

 


Making an appointment to see a doctor

 

Appointments with a GP can be made up to 4 weeks in advance, subject to availaibility.  If you are registered for our online appointment booking service selected doctor’s and nurse appointments can be booked online. 

 

When contacting the surgery an appointment will be offered as soon as possible, although if you specify a particular doctor you will have to wait longer than if you are prepared to see any clinician. The Nurse Practitioner or any of the doctors will see patients whose usual doctor is not available providing that they have appointments available.

 

If you ask for an ‘urgent’ or 'same day' appointment we expect you to accept any offered appointments, i.e. if a patient advises that an urgent appointment is required and is offered an appointment in the morning they are expected to accept that appointment.  It is not possible for patients to ask for an 'urgent' or 'same day' appointment but stipulate that they will only attend late afternoon, only see a doctor, only see a male or female clinician.  

 

Patients will be offered an appointment with the most appropriate clinician which may not be a doctor. 

 

Please ensure a separate appointment is made for each person seeing any clinician. 

 

If you make an appointment that you subsequently do not need please cancel the appointment thus enabling that appointment to be offered to another patient.

 

The practice is a teaching practice undertaking on-site teaching of persons intending to become or who are health care professionals. 

 

Patients will be advised that the medical student will be observing the consultation but patients have the option of declining their presence.  If you wish to decline this will not affect the treatment you receive.

 

Routine 10 Minute Appointments i.e. booked in advance

 

There are GP appointments available to be booked in advance.  These appointments may be booked online. 

 

All clinicians reserve the right to ask you to book a further appointment if you present more than one problem in a single GP or Nurse Practitioner appointment.

 

 

Same Day 10 Minute Appointments

 

The practice operates a system where there are same day appointments available with a Nurse Practitioner plus some available with a GP. There are fewer pre-booked appointments available on our busiest days of Monday and Friday. If you request an appointment for the same day you will be directed to a Nurse Practitioner.  If all same day GP appointments have been utilised patients are expected to accept the appointment with a Nurse Practitioner

 

If you obtain a same day appointment this does not mean that you will definitely be able to see your usual doctor or see someone at the time you wish.

 

If you request a same day appointment we expect you to be willing to see whichever clinician, GP or Nurse Practitioner, is offered at the time offered.  If you decline to see the offered clinician this will be noted.  However, if no other appointments are available you will not be able to be seen.

 

The practice may use locum doctors to provide some additional cover as necessary.

 

The Nurse Practitioner is a nurse who has undergone considerable extra training to Nurse Practitioner degree level and who undertakes much of the work traditionally carried out by a doctor. The Nurse Practitioner will be able to help you, including generating a prescription if needed or, when occasionally necessary, refer you on to a doctor during the appointment.

 

Sick Children

 

Sick children will always be seen as soon as possible.  If there are no appointments available the receptionist will advise you when to bring them in.

 

Other Appointments

 

The practice operates a system for the nursing team where patients can self-refer and pre-book appointments up to 6/8 weeks in advance. The receptionist will ask what type of appointment is required so that the appropriate time can be allocated. The receptionist will also direct you to the most appropriate member of the nursing team. Some longer appointments for areas such as chronic disease reviews may not be available until late morning.

 

Attending for your appointment

 

On arrival for your appointment please use the self-check-in or report to the receptionist.  You will then need to go to the appropriate waiting area.  The clinician will call you in when they are ready to see you.

 

Our clinicians do try to keep to time but unavoidable delays occasionally happen.  Please be patient if you have to wait - the clinician may be dealing with an emergency or complicated problem.  Remember next time it could be that you needs extra help.

 

If you are more than 5 minutes late the receptionist will ask the doctor or nurse whether they can see you but it may be necessary to wait or rebook.  It is often not be possible to see you if this would mean that all the following patients would be unnecessarily delayed.

 

Appointment Reminders

 

While the service is funded by the NHS the practice will attempt to issue appointment reminders by SMS message to your mobile phone provided you have consented to receipt of SMS messages.  The patient remains responsible for remembering their appointment.  The practice accepts no responsibility if, for whatever reason, no SMS message is sent or received.

 

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