Duty of Candour

The organisation will use the following definitions in relation to the duty of candour:
  • Openness – enabling concerns and complaints to be raised freely without fear and questions asked to be answered.
  • Transparency – allowing information about the truth about performance and outcomes to be shared with staff, patients, the public and regulators.
  • Candour – any patient harmed by the provision of a healthcare service is informed of the fact and an apology offered, regardless of whether a complaint has been made or a question asked about it.

Summary Care Record

A Summary Care Record (SCR) is an electronic summary of key clinical information sourced from a patient’s GP record. It includes details about medicines, allergies, and adverse reactions. Authorized healthcare professionals use the SCR to support patient care and treatment.

If you wish to Opt Out of having a Summary Care Record, please complete the online form.

GP Earnings

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs
working to deliver GP services to patients at each practice.
 
The average pay for GPs working at Brundall Medical Partnership in the last financial year was
£64,321 before tax and National Insurance. This is for 5 part time GPs and 3 locum GPs who
worked in the Practice for more than six months.
 
However, it should be noted that the prescribed method for calculating earnings is
potentially misleading because it takes no account of how much time doctors spend
working in the Practice and should not be used to form any judgement about GP earnings,
nor to make any comparison with any other practice.

Data Collection From other Organisations

Brundall Medical Centre use the following organisations to process data on our behalf. They are contractually bound to manage your information securely.

Please view our Data Collection Information document for more information: Data Collection Information

Brundall Medical Centre Processing Activities Log

Please view our Processing Activities Log Document for more information: Processing Activities Log.

Sharing your Patient Record

There are currently two ways that your data can be shared:

  • Summary Care Record
  • Enhanced Sharing

This is a brief outline of what each way of sharing means.

Each method is distinct and has its own opt in or opt out method.

Summary Care Record

The summary care record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. It will contain your medication, allergies, vaccinations, anticipatory care and end of life information.

Later on as system develops, other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

Please complete our Summary Care Record Opt Out form is you wish to stop sharing your summary care record.

Enhanced Sharing

We use a system that is widely used in this area and across England.  This system gives the facility (The Enhanced Data Sharing Model – EDSM) to share your health record with other health providers involved in your care.

You will be able to choose whether to share these full medical details with other health provider units (for example District Nurses) or not.

Sharing your health record will help us deliver the best level of care for you.

You have two choices which allow you to control how your record is shared.  You can change these choices at any time.

Sharing Out

This controls whether your information recorded at this practice can be shared with other health care providers.

Sharing In

This determines whether or not this practice can view information in your record that has been entered by other services who are providing care for you or who may provide care for you in the future (that you have consented to share out).

You can decide whether you want to securely share any of your information recorded in the practice with other NHS Services – this is known as ‘sharing out’.

You are also able to control whether any information which has been recorded elsewhere can be viewed by your GP – this is known as ‘sharing in’.

GDPR/Privacy Notices

COVID-19

Please read about how your information is being used for COVID-19 research.

Please be aware that we may use new providers or suppliers to help us quickly adapt during the outbreak and to continue your care effectively. For example, we may use a new provider for video consultations. We may not be able to add these to our transparency materials right away, and we apologise for this but please be assured that all of our processors are bound by contract to protect your data.

During COVID-19 we may ask you to send a photograph of your bruise or skin condition that you are concerned about whilst we conduct virtual consultations. This photograph will be used by the clinician to determine any medical treatment necessary and will be added to your medical record.

Please note that as this is sent via email, it may not be secure and we therefore ask that you only include your NHS number alongside your photograph in the email. The photograph should only be of the area requested and no other person should be visible in the shot.

Brundall Medical Partnership Privacy Policy

Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.

Please use the links below to find more information about the practice and data protection.

Zero Tolerance

The practice supports the government’s ‘Zero Tolerance’ policy for health service staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.

Staff understand that ill patients do not always act in a reasonable or rational manner and will endeavour to take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list and, in extreme cases, the police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to  take note of the types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff.
  • Any physical violence towards any member of the primary health care team or other patients, such as pushing or shoving.
  • Verbal abuse, insults and accusations towards the staff in any form, either directly to the member of staff or indirectly made about one member of staff to another member of staff.
  • Racial abuse and sexual harassment.
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot.
  • Causing damage/stealing from the practice’s premises, staff or patients.
  • Obtaining drugs and/or medical services fraudulently.

We ask you to treat your GPs and all their staff courteously at all times.

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice.

Statement of Intent

Our aim is your care

Practice Values

  • To put our patients first.
  • To think like a patient, seeing the world through their eyes, understanding and anticipating their needs.
  • To be accessible and approachable.
  • To provide our patients with great service and to offer straightforward processes.
  • To be clear about what we say at a level that patients can understand.
  • To look to improve the way we work, providing excellent value for money for our patients and the NHS.
  • To be a general practice that patients feel comfortable to visit and feel safe in the knowledge they will be offered a good primary care service.